Shipping Policy

Thank you for shopping with ITO Labs. We work to process and deliver every order as quickly and reliably as possible. Please review our shipping policy below before placing your order.

Order Processing

Please allow up to 1 week for order processing before your order ships. Processing time includes order verification, preparation, packaging, and fulfillment.

Orders are not processed or shipped on certain weekends or holidays. During periods of high order volume, sales, or product launches, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Delivery times vary depending on the destination, shipping carrier, product availability, and shipping method selected at checkout.

Any delivery dates or estimated arrival times displayed at checkout or provided by the carrier are estimates and are not guaranteed.

ITO Labs is not responsible for delays caused by shipping carriers, severe weather, incorrect delivery information, customs, transportation disruptions, or other circumstances outside of our reasonable control.

Expedited Shipping

Expedited shipping may be available for certain products and destinations. If expedited shipping is offered at checkout, the expedited timeframe applies to transit after the order has been processed unless otherwise stated.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after receiving your tracking number. In some cases, tracking information may not show movement immediately after the shipping label is created.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact ITO Labs as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

ITO Labs is not responsible for packages delivered to an incorrect address when the incorrect information was provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit, please allow the carrier additional time to complete delivery.

If your package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can help review the situation.

Packages marked as delivered by the shipping carrier may require the customer to contact the carrier directly or file a carrier claim when appropriate.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide your order information along with clear photographs of the item and packaging. We will review the situation and assist you with the appropriate next steps.

Multiple Shipments

Some orders may contain products that are fulfilled separately. As a result, you may receive multiple packages, tracking numbers, or deliveries for a single order.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed at checkout.

Returns

ITO Labs offers 30-day returns, subject to the terms and requirements stated in our Return & Refund Policy.

Shipping charges and return-shipping responsibilities may vary depending on the reason for the return. Please review our Return & Refund Policy for complete details before returning an item.

Contact Us

If you have questions about your shipment or need assistance with an order, please contact ITO Labs through the contact information provided on itolabs.us.

Please include your order number and the email address used to place the order so we can assist you as efficiently as possible.

ITO Labs
itolabs.us